Home → Broker Account

• 1. Setting Up Your Account
  • 1.1. Home
  • 1.2. Sign Up Online
  • 1.3. Forgot your password
  • 1.4. Brokerage Settings
• 2. Users
  • 2.1. User Overview
  • 2.2. Adding a New User
  • 2.3. Editing User Details
  • 2.4. Adding Rental Category
  • 2.5. Deactivating or Reactivating a User
  • 2.6. Viewing User Profile Page
• 3. Offices
  • 3.1. Add a New Office
  • 3.2. Add or Change Office Logo
  • 3.3. Editing Office Profile Details
  • 3.4. Editing Office Settings
  • 3.5. Activating or Deactivating an Office
• 4. Reviews
  • 4.1. How to Request Reviews
  • 4.2. How to Import Reviews
  • 4.3. How to Download a Review
  • 4.4. How to Resolve Reviews Requiring Action
  • 4.5. Reminders
  • 4.6. Status: Undeliverable
  • 4.7. Status: Quarantined
  • 4.8. Resending to a Different Email Address
  • 4.9. Changing Survey Language
  • 4.10. Remind Agents to Approve Testimonials
• 5. Publishing
  • 5.1. Widget - Brokerage Level
  • 5.2. Widget - Office Level
  • 5.3. RSS Feed - Brokerage Level
  • 5.4. RSS Feed - Office Level
• 6. Communicating With Your Team
  • 6.1. Communicating With Agents
• 7. Communicating With Clients
  • 7.1. Let Them Know A Third Party Survey Is Coming
• 8. Receiving Responses
  • 8.1. Syndication
  • 8.2. Publishing Services
• 9. Billing
  • 9.1. How often do I get billed?
  • 9.2. How do I Update or Change my Credit Card?
  • 9.3. Where can I get a copy of an invoice?
  • 9.4. What is your refund policy?
  • 9.5. Why was my card declined?
  • 9.6. Wire Payment Details
  • 9.7. How do I Cancel My Subscription?
• 10. Reporting
  • 10.1. Team Member Reports
  • 10.2. Section Analysis
  • 10.3. Question Analysis
  • 10.4. Testimonials
  • 10.5. System Reports
• 11. Lone Wolf / brokerWOLF - North America
  • 11.1. Lone Wolf - brokerWolf
  • 11.2. brokerWOLF - Loading Your Agents At Launch
• 12. CloudCMA - North America
  • 12.1. Adding RealSatisfied Data To Your CloudCMA Presentations
• 13. Your Dashboard
  • 13.1. Performance Comparison Chart
  • 13.2. Office Leaderboard
  • 13.3. Your Activity
  • 13.4. Your Testimonials
  • 13.5. Your Profile
  • 13.6. Notification Options
  • 13.7. Customer Escalation Contact
• 14. Notifications