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10.1. Let Them Know A Third Party Survey Is Coming

One of the key ingredients to success with a customer satisfaction program is proper communication with clients who will be completing surveys.

Because we are a third-party in this process, it's important that clients know that they will be receiving an email with an invitation to take a survey from us. We recently wrote about the importance of communicating in advance on our blog. You can read more here: http://blog.realsatisfied.com/2014/12/communicate-in-advance-to-improve-survey-response-rates/