HomeAgent TutorialApproving and Promoting TestimonialsSay Thank You With a Coffee

4.5. Say Thank You With a Coffee

Note: You can only send one gift card per survey, so make sure you choose the correct gift card amount the first time. Once you send a gift card to your client, the green “Say Thanks” button will turn gray and say “Gift Sent”.

Our Say Thank You With a Coffee feature allows you to send a small token of appreciation to your customer for providing feedback in the form of a Starbucks Gift Card. Available in a variety of values from $5 to $50, it's the perfect way to say "thank you and let me buy you a coffee

You can Say Thank You With a Coffee either from the link in the email you received letting you know the survey was completed or from your Agent Dashboard.

From your Agent Dashboard, go to the ‘Surveys’ section, and scroll down to ‘Completed Surveys’. Click on "Say Thanks" and you will be directed to a new page where you can complete the steps to send your gift card.

From the gift card purchase page, select the gift card amount and customize your Thank You message. The section where it shows post_a_review_link will be based on which toggle (Zillow, Google, Facebook) you have enabled in your Encourage Reviews section. Click here to learn about this feature.

After customizing your message,  you can add your credit card details, and then click ‘Purchase Gift’.

You can also go to your ‘Testimonials’ section, scroll down to fin 'My Testimonials', find the testimonial, click on the ‘Say Thanks’ button, and follow the same steps in completing the gift card purchase.


Need more help?

Email us at support@realsatisfied.com or visit our YouTube channel for more helpful video tutorials.

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