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3.8. Bounced or Undeliverable Invitations

On occasion, your survey may fail to send. The survey may not have been delivered to the email address for your client because the email is either incorrect or was blocked by your client’s email provider.

To resolve this, go to your 'Surveys' section, select 'Action Required', click the 'Action' button, then select 'Resolve'. A pop-up window will appear allowing you to make changes to your survey invitation. Once you're done, click ‘Resend Survey’

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