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3.6. Undeliverable Invitations (Bounces)

On occasion, your survey may fail to send. The survey may not have been delivered to the email address for your client because the email is either incorrect or was blocked by your client’s email provider. Please resend the survey with the correct email address by going to the 'Surveys Requiring Action' section and clicking on the icon in the 'Resolve' column next to your survey. A pop-up window will appear allowing you to make changes to your client’s email address. Once your done, click ‘Resend Survey’

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