HomeAgent TutorialFrequently Asked QuestionsClient is not receiving the survey invitation

12.6. Client is not receiving the survey invitation


  1. You can resend the email and have the client look out for it Resending Invitations to the same Email Address). You can also have them add the email address to their contact list or white list.

  2. You can edit the invitation with an alternative address. (If you are part of a broker managed account, contact your Admin to make this change for you.)

As you can imagine, deliverability is a top concern for us. We have tested many different email headlines using the best spam detection tools available. Our emails now have one of the highest not-spam ratings we've seen. This, however, only applies to the organizations established to identify spam, not to specific user settings that may automatically mark content outside of those guidelines. Our open rate is superb and our national average response rate of close to 50% informs us that what we're doing is getting the job done for a very high percentage of instances.

Those who are getting the highest response rates are letting their clients know that the email is coming form, that the email title is their address and that the feedback is very important. We've written about this before here: Blog Post -Communicate in advance

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