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12.5. Why am I quarantined

There's a number of reasons why survey responses may end up in our Quarantine. We aim to be quite vigilant in ensuring all of the survey responses we receive are genuine and from time to time this may result in a few false positives being detected through our procedures.

Requesting a review of a quarantined item is quite straight forward - from your Agent Dashboard click on the row for the response that has been Quarantined - from there you will be able to Request a Review. This will notify our team and the survey response will be manually reviewed. We will either release it, or we may come back to you to ask for further information.

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