4.5. Send Gift Card

Note: You can only send one gift card per survey. Make sure you choose the correct amount the first time because it cannot be changed once sent. After you send a gift card to your client, the “Send Gift Card” button will turn gray and say “Gift Sent”.

Our Say Thank You With a Coffee feature allows you to send a small token of appreciation to your customer for providing feedback in the form of a Starbucks Gift Card. Available in a variety of values from $5 to $50, it's the perfect way to say "thank you and let me buy you a coffee"

You can Say Thank You With a Coffee either from the link in the email you received letting you know the survey was completed or from your Agent Dashboard.

From your Agent Dashboard, go to the ‘Surveys’ section, and select ‘Completed Surveys’. Click the action button then choose "Send Gift" option and this will open a new page where you can complete the steps to send your gift card.

You can also go to your ‘Testimonials’ section, scroll down to find 'My Testimonials', find the testimonial, click the ‘Send Gift Card’ button, and this will open a new page where you can complete the steps to send your gift card.

From the gift card purchase page, select the gift card amount and customize your Thank You message. After customizing your message, scroll down to add/change your credit card details, and then click ‘Purchase Gift’.

Need more help?

Email us at support@realsatisfied.com or visit our YouTube channel for more helpful video tutorials.

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