Home → Agent Tutorial → Encourage Reviews → Configuring Facebook

5.4. Configuring Facebook

Note: Please be sure to enable Reviews in your Facebook Business Account

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From your Agent Dashboard, go to ‘Publishing’ and scroll down to your ‘Encourage Reviews’ section then turn on the toggle for ‘Facebook Reviews’.

You will be presented with the Facebook login interface from which you can log into your business page account. We use the Facebook page stored with your profile and validate if the reviews tab is enabled. Once you see the result below (‘Success!’), click OK. Encourage Reviews for Facebook will then be configured.

By default, this section will be included when your clients complete their surveys. To exclude this option, click 'Change'. Visit this support article to learn how this works.

If you have no page stored, you will be asked to enter one. If your Facebook Page is not configured for Reviews or an invalid page is entered, then an error will be returned.

Need more help?

Email us at support@realsatisfied.com or visit our YouTube channel for more helpful video tutorials.