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11.6. Client is not receiving the survey invitation

You can resend the email and have the client look out for it. Follow the steps in Resending Invitations. 

As you can imagine, deliverability is a top concern for us. We have tested many different email headlines using the best spam detection tools available. Our emails now have one of the highest not-spam ratings we've seen. This, however, only applies to the organizations established to identify spam, not to specific user settings that may automatically mark content outside of those guidelines. 

Those who are getting the highest response rates are letting their clients know that the email is coming from RealSatisfied.com, that the email title is their address, and that the feedback is very important.

Need more help?

Email us at support@realsatisfied.com or visit our YouTube channel for helpful video tutorials.