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11.2. I received a survey response and I want to delete it, what can I do?

RealSatisfied is an ‘all in’ or ‘all out’ service. We do not allow for responses to be removed from the system.

However, you can remove your ratings from displaying publicly if you desire. This would allow you to continue getting the benefits of customer feedback and give you time to work on improving your overall customer satisfaction rating. To disable your ratings, click on ‘Settings’ and turn off the toggle for ‘Display Ratings’. You can also choose to display just aggregated ratings, which would be a blended total of all your surveys, rather than showing the detailed ratings for each survey.

Need more help?

Email us at support@realsatisfied.com or visit our YouTube channel for  helpful video tutorials.