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3.3. Sent Surveys

Sent Surveys are surveys that have been sent to your client, but have NOT been completed yet. To view your Sent Surveys, sign into your dashboard and go to the ‘Surveys’ section. The total number of your sent survey invitations will be displayed beside ‘Sent Surveys’. To search for a specific Sent Survey, use the ‘Search’ function. Type in the property address or your client’s name and click on the result. If you have many Sent Surveys, you can also go to the next page by clicking on the arrows. Each transaction allows you to view the details, resend or or delete the survey invitation. Once a Sent Survey has been completed, it will move to the “Completed Surveys” section.

Note: If your survey invitation was sent through an API, the ‘Delete’ option will not be included among the ‘Action’ list. Contact our support team at support@realsatisfied.com and request to remove the invitation. Don’t forget to provide the details of your transaction for faster assistance.

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