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4.7. Status: Quarantined

Every survey response received is passed through our audit process upon receipt. Responses that failed one or more of our validation checks are automatically Quarantined. Quarantined responses are not included in any reports, benchmarks or feeds.

A notification will be sent to the agent and admin. At this point, two options are available

1. Request Review: If you believe that the quarantined item is an error, you can request a review. This will automatically open a helpdesk ticket, and our support team will manually check the response. We will either release it, or we may come back to you to ask for further information.
2. Delete Request: You may also opt to delete the invitation and response completely at this time. Quarantined responses are not included in your overall ratings until the review is released.

In case you missed the notification email, sign in to your admin dashboard and go to the Reviews section, and use the filter Review Status > Quarantined. Click the Filter button to apply your selection.

A list of transactions will be filtered. Click the property that you're looking for. 

A pop-up will appear on the right-hand side of your screen. Click the Dispute Quarantine button and wait for the system message to appear.

At this point, the status will be updated to Under Review.  Once your review request is received, you will be contacted via our helpdesk within 2 business days.

Need more help?

Email us at support@realsatisfied.com or visit our YouTube channel for more helpful video tutorials.