Home → Broker Account → Users → Deactivating or Reactivating a User

2.5. Deactivating or Reactivating a User

Go to the User section. 

By default, this section will display all users of all the offices you have access to, but this can be adjusted by selecting specific offices in the office drop-down button. 

You will see the user overview, which displays a summary of the user's information. Click Edit Details

Deactivate

You can identify if the user is active when the toggle is enabled and shows Active. Clicking this button allows you to deactivate the user.

A pop-up page will appear. Click the Deactivate button to proceed. Wait for the pop-up page to disappear, then click Save.

Reactivate

Go to the Users section and filter to show Status > Inactive.

Next, click the user from the list. The user's status will be highlighted in red and you will see the option to reactivate. Click the link and wait for the pop-up to appear.

Finally, click the Reactivate button.

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