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3.4. Pending Surveys

This section shows all surveys that have the status 'Awaiting Client Response', which refers to surveys that have been sent to your client but NOT been completed yet. Once a survey is completed, it will moved to the “Completed” section.

To monitor this, sign into your dashboard, go to the ‘Surveys’ section then click 'Pending'. The total number of your pending surveys will be displayed.

To search for a specific Sent Survey, use the ‘Search’ function. Type in the property address or your client’s name and click on the result. If you have many Sent Surveys, you can also go to the next page by clicking on the arrows.

Each transaction allows you to view the Details, Resend, or Delete the survey invitation.

Note: If your survey invitation was sent through an API, the ‘Delete’ option will not be included among the ‘Actions’ list. Contact our support team at support@realsatisfied.com and request to remove the invitation. Don’t forget to provide the details of your transaction for faster assistance.

Survey Details allows you to see more information about the survey invitation.

Need more help?

Email us at support@realsatisfied.com or visit our YouTube channel for more helpful video tutorials.