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4.6. Status: Undeliverable

The review request will 'bounce' or be marked undeliverable when the client's email address has been entered incorrectly or if the email address is invalid.

You will be notified by email if any of your agent's review requests are not delivered and you will have the option to correct the email address and resend the request.

In case you missed the notification email, sign in to your admin dashboard and go to the Reviews section, and use the filter Review Status > Undeliverable. Click the Filter button to apply your selection.

A list of transactions will be filtered. Click the property that you're looking for.

A pop-up will appear on the right-hand side of your screen. Hover your mouse over the Client Email section and enter the correct email address.

Double-check other information and click the Resend Review button.

Need more help?

Email us at support@realsatisfied.com or visit our YouTube channel for more helpful video tutorials.