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3.2. Surveys Requiring Action

Bounced/Undeliverable: The survey could not be delivered to the email address for your client. The email is either incorrect or was blocked by your client’s email provider. Please resend the survey with the correct email address.

Missing Customer Details: Your survey is missing required information, such as your clients email address.

Quarantined: Your survey failed our audit and validation checks to verify the authenticity of the survey response. You will need to submit this survey for review if it is authentic. Otherwise, you can delete the survey.

Under Review: Your survey was quarantined and submitted to our team for review. If the survey is released from quarantine, that survey will move to the “Completed Surveys” section.

Generating: Your survey is in the process of being sent. Once it is sent that survey will move to the “Sent” section.

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