9.1. Australian Merchant - Braintree
We Process Credit Card Payments In Australia
As you may know, RealSatisfied is an Australian company (we are based in sunny Manly, NSW Australia).
Our credit card merchant is provided by Braintree Payments (https://www.braintreepayments.com/) and our credit card transactions are processed in Australia.
While most of our customers are able to make payments with us with no issues, on occasion, if your card is issued outside of Australia, your card issuer have restrictions on your ability to process transactions with us.
This is not a common occurrence, however it can be a little frustrating if it should happen to you.
When a transaction is refused, we do try and tell you why (we are limited to the messaging that is returned to our merchant from your bank or card issuer).
Some of these messages are simple to understand eg: 51 - Insufficient funds some are a little more vague eg: 05 - Do Not Honor.
In most cases you will need to contact your bank to be able to use a card that returns one of the following errors:
Our experience is that the contact to the bank need only to be done once.
The following errors can typically be resolved by the you or your card issuer
The following errors typically cannot be resolved with this card and another card will need to be used.
Why are you refusing my card, it works everywhere else?
When we try to process a card, our merchant (our merchant, Braintree) contacts your bank electronically to process the transaction. We can only complete this when your bank/card issuer approves it.
You may have used you card to buy office supplies or pay for an ad somewhere just before you tried it with us - and it worked fine. We understand this can be frustrating and a little confusing when it happens.
When your card is declined, it is being declined by your bank/card issuer - it does need to be resolved directly by you as the cardholder with your card issuer.
Don't panic, this can normally be resolved with a call to the bank/card issuer and saying to them...
"I am trying to make a payment using my card to a company that is based in Australia, however it is being declined. Can you please assist me in allowing this and future transactions with them to be processed."