4.2. Repeating the Approval Process
Reviewing a Testimonial
Sometimes you may wish to repeat the Testimonial Approval process. The can be done easily using the 'Approve' link in the email you received from RealSatisfied when the testimonial was received.
If you no longer have access to that email, you can follow the steps below.
Having signed into your Agent Dashboard go to the Survey Invitations and Responses Section.
Filter the list by 'Testimonial Received' using the Filter shown below or do a Search for the survey response your a looking for
Once you can see the row for the survey you would like to review, click the row. A window will appear.
Click the 'Review' button to kick off the Testimonial review/publish process again.